Overview Of Prescription Service Wait Times At The Sidomulyo Community Health Center (Outpatient Department) In Delima Tampan Subdistrict, Pekanbaru

Aulia Fitri; Mukhairani Azmi; Hanisa Hanisa; Sakinah Sakinah; Annisa Annisa; Dwi Susanti

doi:10.55227/ijhet.v5i4.1253

Authors

Aulia Fitri Pharmacy Professional Education Program, Riau College of Pharmacy, Indonesia
Mukhairani Azmi Pharmacy Professional Education Program, Riau College of Pharmacy, Indonesia
Hanisa Hanisa Pharmacy Professional Education Program, Riau College of Pharmacy, Indonesia
Sakinah Sakinah Pharmacy Professional Education Program, Riau College of Pharmacy, Indonesia
Annisa Annisa Pharmacy Professional Education Program, Riau College of Pharmacy, Indonesia
Dwi Susanti Pharmacy Professional Education Program, Riau College of Pharmacy, Indonesia

DOI:

https://doi.org/10.55227/ijhet.v5i4.1253

Keywords:

Waiting Time, Prescription Service, Community Health Center, Pharmaceutical Services.

Abstract

Prescription service waiting time is an indicator used to assess the quality and efficiency of pharmaceutical services at Community Health Centers (Puskesmas). The duration of the prescription service process can influence patient comfort and satisfaction while also reflecting the effectiveness of the medication dispensing workflow. This study aimed to analyze the outpatient prescription service waiting time at the Sidomulyo Panam Community Health Center in Pekanbaru. A descriptive research design with an observational approach was employed. Data were collected through direct observation of the outpatient prescription service process from June 26 to 28, covering a sample of 131 prescriptions. Waiting time was measured from the moment pharmacy staff received the prescription until the medication was handed to the patient; data were then categorized by prescription type: non-compounded and compounded. The results showed that 121 prescriptions were non-compounded and 10 were compounded. The average waiting time for non-compounded prescriptions was 10.46 minutes on Day 1, 9.54 minutes on Day 2, and 9.1 minutes on Day 3. Meanwhile, the average waiting time for compounded prescriptions was 32.6 minutes on Day 1, 33.5 minutes on Day 2, and 33 minutes on Day 3. Based on these observations, the outpatient prescription service waiting time at the Sidomulyo Community Health Center met established pharmaceutical service standards. Factors influencing waiting time included the type of prescription, the number of pharmacy staff, service stages, and medication availability.

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