Factors Associated With Patient Satisfaction Regarding Acupuncture Services At Griya Sehat, Universitas Katolik Darma Cendika Surabaya

Retnawati Retnawati; Lilis Heri Mis Cicih; Nur Asniati Djaal

doi:10.55227/ijhet.v5i4.1280

Authors

Retnawati Retnawati Program Studi Magister Kesehatan Masyarakat, Universitas MH Thamrin
Lilis Heri Mis Cicih Program Studi Magister Kesehatan Masyarakat, Universitas MH Thamrin
Nur Asniati Djaal Program Studi Magister Kesehatan Masyarakat, Universitas MH Thamrin

DOI:

https://doi.org/10.55227/ijhet.v5i4.1280

Keywords:

acupuncture, treatment effectiveness, patient satisfaction, perceived affordability, waiting time.

Abstract

Patient satisfaction is an important indicator of healthcare quality. Acupuncture services generally require out-of-pocket payment and ongoing treatment; however, factors associated with patient satisfaction at Griya Sehat, Darma Cendika Catholic University, Surabaya, have not been empirically established. To identify factors associated with patient satisfaction and determine the most dominant factors among patients receiving acupuncture services at Griya Sehat, Darma Cendika Catholic University, Surabaya. This quantitative observational analytical study employed a cross-sectional design involving 106 respondents selected through consecutive sampling. Data were collected using a self-administered questionnaire and analyzed using univariate, bivariate (Chi-square test), and multivariate (multiple logistic regression) analyses, with a significance level of α=0.05. Overall, 53.8% of respondents reported satisfaction with acupuncture services. Bivariate analysis revealed significant associations between perceived affordability of fees (p=0.002; OR=3.44) and treatment effectiveness (p<0.001; OR=7.11) with patient satisfaction. Multivariate analysis identified treatment effectiveness as the most dominant factor (OR=8.92), followed by perceived affordability of fees (OR=3.81), age (OR=2.47), and waiting time (OR=2.33). The model demonstrated good fit (Hosmer-Lemeshow p=0.931), with a classification accuracy of 73.6%. Treatment effectiveness was the factor most strongly associated with patient satisfaction, followed by perceived affordability of fees. Improving practitioners' clinical competence and maintaining transparent pricing are recommended to enhance service quality and patient satisfaction.

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