Implementing Claim Management To Prevent Conflict In Construction Projects: A Literature Review

M. Alit Suryawan

doi:10.55227/ijhet.v5i3.1213

Authors

M. Alit Suryawan Politeknik Negeri Ambon

DOI:

https://doi.org/10.55227/ijhet.v5i3.1213

Keywords:

Project Conflict, Construction, Claim Management.

Abstract

Construction claims are a recurring source of conflict during project delivery and, when poorly managed, can escalate into formal disputes that adversely affect all parties involved. This study examines the concept and mechanisms of claim management, identifies the principal causes of construction claims, and evaluates the effectiveness of claim management as a means of preventing project conflict. A qualitative library-research approach was adopted by reviewing and synthesizing literature on construction claims and conflict. The review indicates that effective claim management depends on the integration of clear contract documentation, adequate institutional and human-resource capacity, accessible multi-tier dispute-resolution mechanisms, and stronger legal awareness among contracting parties. The causes of claims are multidimensional and span technical, managerial, administrative, and contractual-legal issues. The study recommends more adaptive contract drafting and stronger administrative governance of claims to reduce the likelihood that construction-project conflicts in Indonesia will escalate into formal disputes.

Downloads

Download data is not yet available.

References

Abadi, I., Utomo, J., & Sukamta, S. (2023). Evaluasi Klaim Konstruksi dalam Persepektif Kontraktor Utama dan Subkontraktor. Wahana Teknik Sipil: Jurnal Pengembangan Teknik Sipil, 28(2), 157–173.

Abougamil, R. A., Thorpe, D., & Heravi, A. (2024). A BIM Package with a NEC4 Contract Option to Mitigate Construction Disputes in the Kingdom of Saudi Arabia. Buildings, 14(7), 2009.

Ambadar, H. U., & Amin, S. H. M. (2021). Faktor-Faktor Penyebab Terjadinya Sengketa Konstruksi Pada Proyek Epc Brownfield. Jurnal Konstruksia, 13(1). https://doi.org/10.24853/jk.13.1.17-28

Arcadis, N. V. (2022). Successfully navigating through turbulent times. Amsterdam, Netherlands: Arcadis. https://www.arcadis.com/en/insights//perspectives/global/global-construction-disputes-report

Boaheng, I. (2024). An essential guide to research methodologies in theology and religious studies. Noyam, Accra. https://doi.org/10.38159/npub.eb2024601

Dinariana, D., Abduraahim, M. F., Waiti, U., Sumaryanto, S., Noverli, A., & Telaumbanua, I. wardhany S. A. S. P. (2025). Kontrak Dan Manajemen Kontrak Serta Implementasinya Dalam Proyek Konstruksi Di Indonesia. IKRA-ITH Teknologi Jurnal Sains Dan Teknologi, 9(1), 306–312. https://journals.upi-yai.ac.id/index.php/ikraith-teknologi/article/view/4525

Febriko, J., Jumas, D., Peli, M., & Ariani, V. (2026). Strategi Manajemen Klaim Kontraktor di Proyek PLTA Peusangan Kabupaten Aceh Tengah berdasarkan FIDIC Red Book 1999. Jurnal Aplikasi Teknik Sipil, 24(1), 21–26.

Hamzah, A. (2022). Metode Penelitian Kepustakaan (Library Research) Kaajian Filosofis, Teoritis, Aplikasi Proses Dan Hasil. Depok: PT Rajagrafindo Persada. https://bintangpusnas.perpusnas.go.id/konten/BK48414/metode-penelitian-kepustakaan-library-research-kajian-filosofis-teoretis-aplikasi-proses-dan-hasil-penelitian-edisi-revisi

Hasbi, M. (2026). Penyelesaian Sengketa Kontrak Konstruksi Sebagai Upaya Mitigasi Risiko Hukum. ISIHUMOR: Jurnal Ilmu Sosial Dan Humaniora, 4(3), 416–426.

Hinelo, A. P., Thalib, M. C., & Mandjo, J. T. (2025). Konflik Hukum Dalam Proyek Konstruksi Antara Wanprestasi Dan Perbuatan Melawan Hukum. YUDHISTIRA : Jurnal Yurisprudensi, Hukum Dan Peradilan, 3(3), 17–26. https://doi.org/10.59966/yudhistira.v3i3.2006

Maryan, D., Handayani, E., & Zulfiati, R. (2026). Analisis Faktor Penyebab Klaim Konstruksi dan Penyelesaian Sengketa pada Proyek Bangunan Gedung Pemerintah Kota Jambi. Jurnal Civronlit Unbari, 11(1), 37–49. http://jt.unbari.ac.id/index.php/CIVRONLIT/article/viewFile/186/131

Muhlis, M., & Valdiansyah, M. (2023). Analisis Faktor-Faktor Yang Mempengaruhi Klaim Dan Strategi Penyelesaiannya Dalam Industri Konstruksi (Analysis of Factors Affecting Claims and Settlement Strategies In The Construction Industry. Jurnal Teknik Sipil Universitas Tulungagung, 3(1), 10–16. http://journal.unita.ac.id/index.php/daktilitas/

Peraturan Presiden Republik Indonesia. (2021). Peraturan Presiden (PERPRES) Nomor 12 Tahun 2021 Perubahan atas Peraturan Presiden Nomor 16 Tahun 2018 tentang Pengadaan Barang/Jasa Pemerintah. https://peraturan.bpk.go.id/Details/161828/perpres-no-12-tahun-2021

Setiawan, B. (2024). Perlindungan hukum para pihak dalam perjanjian jasa konstruksi. Jurnal Cinta Nusantara (JCN), 2(02).

Sugandi, H., & Saputro, A. (2025). Efektivitas Penyelesaian Sengketa Kontrak Konstruksi di Indonesia dalam Analisis Hukum Implementasi dan Tantangan Proyek Infrastruktur. Jurnal Pendidikan Indonesia, 6(3). https://doi.org/10.59141/japendi.v6i3.7349

Taqwim, K. I., Samián, S., & Wibowo, D. E. (2026). Penerapan Kontrak Konstruksi Berbasis FIDIC dalam Proyek Jalan Tol Indonesia: Kajian Normatif terhadap Undang-Undang Jasa Konstruksi. Journal of Legal, Political, and Humanistic Inquiry, 1(3), 364–381. https://doi.org/10.65310/vfhfek84

Wardhani, F. H. (2025). Klaim Konstruksi: Sengketa dan Solusi Damai dalam Proyek. Kementerian Pekerjaan Umum. https://klop.pu.go.id/knowledge/Klaim-Konstruksi-pada-Proyek

Yeremy, J. (2023). Kajian Penyebab Klaim Konstruksi di Negara Berkembang – Studi Kasus: Indonesia, Uni Emirate Arab, & India. Journal of Sustainable Construction, 2(2), 48–57. https://doi.org/10.26593/josc.v2i2.6660